INTERNET BANKING AND MOBILE APPLICATION SERVICE - MYRAIFFEISEN PORTAL

Before using the service for the first time, activation is required by following these steps:

1. Open the login page accessible by clicking the "Online Banking" button in the header of www.raiffeisen.hu, then select "Activation."
2. Enter:
   • Your 8-digit Digital Channel Identifier (Direkt ID, and
   • The one-time 4-digit Digital Channel activation code sent via SMS to your phone number registered with the bank.
3. Set a password that meets the password requirements.
4. After successful activation, click the "Login" button and log in using your Identifier and the password you set. The password is valid for 365 days.

You can find your Digital Channel ID (Direkt ID) in the myRaiffeisen mobile app (under Profile/Show Direkt ID), on the Raiffeisen DirektNet application form, your client card, or the bank card’s accompanying letter.

If you are using internet banking for the first time, activation is required before logging in.

First, enter your 8-Direkt ID on the login page.

Login with myRaiffeisen mobile app (as a mobile token):

• You will receive a push notification on your phone (if notifications are enabled in the app).
• Tap the notification, then approve the login on the confirmation screen in the app.

Login with password and SMS code:

• If you do not use the myRaiffeisen app, enter your password, and an SMS will be sent to your registered mobile phone number.
• Enter the code received via SMS to log in.

Login with hardware token:
If you use a hardware token for authentication, you can also use the code generated by the device to log in.

If you do not remember your ID, you can find or recover it by:

• In myRaiffeisen mobile app tap the profile icon at the top of the home screen, then select "Show Direkt ID" on the "My user account" page.
• The Identifier can be found on the Raiffeisen DirektNet application form, your client card, or the bank card’s accompanying letter.
• If you cannot find your Identifier, you can request a new one at a branch.

If you forgot your password or it has been blocked for security reasons, you can get a one-time activation code to set a new password:

• In myRaiffeisen mobile app tap the profile icon on the home screen, then select "Settings" / "Change DirektNet password" on the "My user account" page.
• Call the Customer service at +36-80-488-588 and use your phone Direkt PIN or automated service by pressing 2 then 4.

If the system locks you out after multiple failed attempts, you will be blocked for 24 hours for security reasons.

If you want access during this period, you can reactivate the service with a DirektNet activation PIN, which you can request by calling customer service at 06-80-488-588 (after successful identification) or at a Raiffeisen branch.

For security reasons, you must change your password every 365 days. The internet banking login page will remind you automatically. You can also change your password more frequently or anytime you wish.

Change password in the myRaiffeisen app:

1. Tap the profile icon at the top of the home screen.
2. On the "My User Account" page, select Settings.
3. Tap "Change DirektNet Password" to start the process of setting a new password.

Change password in DirektNet internet banking:

1. Log in, then go to Administration / Settings / Change Password.
2. Enter your old password, then set your new password.
3. After logging out, you can log in with your new password.

If, as an account holder or authorized person, you have more than one internet banking access rights, you can access all of them by logging in with any of your Direct IDs.

In the header, at the profile icon, you can see the name of the banking customer on whose behalf you are acting. If you have access to multiple customers’ accounts, you can open the profile selector by clicking on the customer’s name. There, you can view your accesses and roles.

When signing orders, you must always enter the password associated with the specific access used. You can conveniently and easily authenticate your orders with all your accesses using the myRaiffeisen app (as a Mobile token).