CHATBOT

There is no need to download or install any separate program, nor do you need to register to use the chat. Rea is part of the Raiffeisen Bank website and the myRaiffeisen mobile app (a built-in service in these platforms).

To start the conversation, simply type briefly in the chat window what topic you would like to get help or information. By sending your first message, you will have started the conversation with Rea.

Rea helps you navigate transactions and shows you where to find the features you’re looking for in the app.

• Bank accounts: account history, account information, opening foreign currency accounts, reviewing spending reports
• Transactions: transfers (HUF, SEPA), direct debits, scanning QR codes, modifying transfer limits
• Bank and credit card functions: card activation/suspension, modifying limits, viewing card details, enabling/disabling online purchases
• Investments and savings: starting recurring investments, term deposits, opening Reflex savings accounts
• Loan applications: personal loans, credit cards, or overdraft credit line applications
• Insurance: purchasing travel and home insurance
• Personal data modification, Settings (Push notifications, Mobile token)

If you need further information or assistance, I can connect you with an expert colleague. If your inquiry requires phone support, I will redirect you to our phone customer service.

It’s best to communicate with Rea briefly and clearly, and it helps if you use accents.
You don’t need to write full sentences because Rea can also identify keywords (e.g., setting up direct debit). If Rea doesn’t understand your message, she may ask you to rephrase it.
 

On the website, please do not provide personal data, as Rea can only assist with general topics there. If you are chatting with Rea in the myRaiffeisen mobile app, you can provide personal data.
Important: Under no circumstances should you provide banking codes or access information (e.g bank card numbers, account numbers, passwords, unique codes) during the conversation. Neither Rea (chat service) nor our staff will ask you for identification codes or passwords needed to access banking systems. You can find the related data privacy notice here.

Previous chat conversations cannot be retrieved in the chat

Chat dialogues conducted within the app can be requested from the bank in person or via telephone customer service. All chat conversations are recorded and retained by the Bank for 5 years.  

Conversations through the Bank’s website (www.raiffeisen.hu) are intended for general information about the Bank’s services. Personalized information cannot be provided through this channel. Communication here is considered anonymous. Please note that feedback, questions, or complaints sent via the chat on the Bank’s website do not constitute an official complaint.  

During chat communication, topic-related comments help ensure efficient and smooth service.

A Raiffeisen Bank employee will immediately terminate the chat with anyone who sends messages that are rude, offensive, defamatory, racist, incite hatred, damage the Bank’s reputation, or are unrelated to the Bank’s services.