FAQs- Raiffeisen Bank - Raiffeisen ENGLISH
Frequently Asked Questions and Answers
Frequently Asked Questions and Answers
FAQ - Forgot Direkt ID - egyedi tartalom
Forgot Direkt ID
You can find your identifier:
- in the myRaiffeisen mobile app: tap the profile (person) icon at the top of the home screen, then select “Show Direkt Identifier” button on the opened “My User Account” page.
- on the Raiffeisen DirektNet application form, on your client card, or in the accompanying letter received with your bank card.
If you can not find it anywhere, you can request a new one at our branch.
FAQ - Forgot, suspended password - egyedi tartalom
Forgot, suspended password
To set a new password, request one-time activation code:
- in the myRaiffeisen mobile app, tap the profile icon at the top of the home screen, then select “Settings” / “Change DirektNet Password” button on the “My User Account” page.
- Via call center service, using your 4-digit Direkt PIN code required for verification (which can be requested at our branch).
FAQ - RET Internet Banking Activation and Login
Activation and login to Internet Banking
Before using the service for the first time, activation is required by following these steps:
- Open the login page accessible by clicking the "Online Banking" button in the header of www.raiffeisen.hu, then select "Activation."
- Enter:
- Your 8-digit Digital Channel Identifier (Direkt ID, and
- The one-time 4-digit Digital Channel activation code sent via SMS to your phone number registered with the bank.
- Set a password that meets the password requirements.
- After successful activation, click the "Login" button and log in using your Identifier and the password you set. The password is valid for 365 days.
You can find your Digital Channel ID (Direkt ID) in the myRaiffeisen mobile app (under Profile/Show Direkt ID), on the Raiffeisen DirektNet application form, your client card, or the bank card’s accompanying letter.
If you are using internet banking for the first time, activation is required before logging in.
First, enter your 8-Direkt ID on the login page.
Login with myRaiffeisen mobile app (as a mobile token):
- You will receive a push notification on your phone (if notifications are enabled in the app).
- Tap the notification, then approve the login on the confirmation screen in the app.
Login with password and SMS code:
- If you do not use the myRaiffeisen app, enter your password, and an SMS will be sent to your registered mobile phone number.
- Enter the code received via SMS to log in.
Login with hardware token:
If you use a hardware token for authentication, you can also use the code generated by the device to log in.
If you do not remember your ID, you can find or recover it by:
- In myRaiffeisen mobile app tap the profile icon at the top of the home screen, then select "Show Direkt ID" on the "My user account" page.
- The Identifier can be found on the Raiffeisen DirektNet application form, your client card, or the bank card’s accompanying letter.
- If you cannot find your Identifier, you can request a new one at a branch.
If you forgot your password or it has been blocked for security reasons, you can get a one-time activation code to set a new password:
- In myRaiffeisen mobile app tap the profile icon on the home screen, then select "Settings" / "Change DirektNet password" on the "My user account" page.
- Call the Customer service at +36-80-488-588 and use your phone Direkt PIN or automated service by pressing 2 then 4.
If the system locks you out after multiple failed attempts, you will be blocked for 24 hours for security reasons.
If you want access during this period, you can reactivate the service with a DirektNet activation PIN, which you can request by calling customer service at 06-80-488-588 (after successful identification) or at a Raiffeisen branch.
For security reasons, you must change your password every 365 days. The internet banking login page will remind you automatically. You can also change your password more frequently or anytime you wish.
Change password in the myRaiffeisen app:
- Tap the profile icon at the top of the home screen.
- On the "My User Account" page, select Settings.
- Tap "Change DirektNet Password" to start the process of setting a new password.
Change password in DirektNet internet banking:
- Log in, then go to Administration / Settings / Change Password.
- Enter your old password, then set your new password.
- After logging out, you can log in with your new password.
Activation and login to the myRaiffeisen mobile app
Activation and login to the myRaiffeisen mobile app
The mobile application is available in the App Store (iOS), Google Play and Huawei AppGallery (Android) under the name “my Raiffeisen” (Raiffeisen Bank International AG).
The application can only be downloaded in the countries listed in the myRaiffeisen announcement.
If you scan the QR code on the page opened via this link with your mobile phone, you will be redirected to the page where you can download and install myRaiffeisen.
Even if you are not yet our customer, you can download the application. After installation, you can:
- open a retail or business bank account within a few minutes using your identification documents and a selfie, and
- apply for a credit card.
Raiffeisen account holder customers and their authorized representatives can also access the banking features required for everyday banking.
An application with limited functionality is available to:
- supplementary cardholders,
- customers who only have a credit card or a loan, and
- customers with joint (dual) signature rights.
Customers with a data-entry (recording) role can use the internet banking service only (the mobile application is not available to them).
The application must be activated (registered) before first use. (This can also be done on multiple mobile devices.)
If you are not yet our customer, on the home screen you can first select whether you would like to:
- open a bank account, or
- apply for another service (e.g. a loan).
At the end of a successful application process, you will receive information on how to activate the app.
As a Raiffeisen customer, if you have a Direkt ID / Digital Channel ID, please follow the steps below:
- On the home screen, select the Login button.
- Choose the language (Hungarian or English) in which you would like to use the application (this can be changed later within the app).
- Enter your ID and password:
- If you have active internet banking access:Enter your 8-digit Direkt ID / Digital Channel ID and the corresponding password.If you have forgotten your password, request a one-time activation PIN code by calling +36-80-488-588.If you already use the app on another device, you can check your ID there. To do so, tap the profile icon, go to My User Account, then select Settings / Change DirektNet Password.
- If you do not yet have activated internet banking access and password: Enter the one-time 4-digit Digital Channel activation code received via SMS (sent to the phone number registered with the bank). Then set a password (valid for 365 days), which you should make sure to remember.
- Enter a 5-digit PIN code of your choice (Mobile Token PIN). Re-enter the code and tap Confirm button to proceed. It is important that you remember this PIN code.
- Then enter the one-time code received via SMS and tap Authorize button to proceed to accepting the Terms and Conditions.
After successful activation, you can start using the application.
The built-in Mobile Token in the myRaiffeisen mobile application is a software-based authentication and signing tool for using digital banking functions. It allows identification via a PIN code (Mobile Token PIN) or biometric authentication (fingerprint or facial recognition).
For financial security, it is important to know on which devices you have already activated the myRaiffeisen app.
You can check this within the app by going to the Profile icon → User Account / Settings / Mobile Token Settings. Here you can see devices with active or suspended status.
You can suspend, reactivate, or delete these devices at any time (except for the device currently in use).
If a device is no longer in your possession (sold, lost, stolen, etc.), please delete the associated Mobile Token via:
- another myRaiffeisen application,
- the DirektNet Internet Banking under Manage / Mobile Token Settings, or
- our telephone customer service at +36-80-488-588.
For security reasons, myRaiffeisen cannot be used on jailbroken (iOS) or rooted (Android) devices. Such devices are at higher risk from malicious software, such as data-stealing viruses.
We recommend installing the application on another device that has not been modified or restoring the device to its factory settings.
In some cases, device manufacturers may modify the operating system. If this applies, please contact the authorized service center.
You can log in using the 5-digit Mobile Token PIN you set during activation (or during the last PIN code change).
Biometric authentication (fingerprint or facial recognition) is initially disabled at activation. If your device supports Face ID / facial recognition or Touch ID / fingerprint recognition, you will be notified about this option after activation. To enable biometric login, you must first enter your PIN. Once enabled, you can use biometrics to log in and approve transactions/orders.
You can enable or disable biometric authentication at any time via Profile icon → User Account / Settings.