Updating of customer data

Pursuant to the provisions of Act LIII of 2017 on the prevention and combating of money laundering and terrorist financing (hereinafter Anti-Money Laundering Act), the Bank is obligated to apply customer due-diligence measures if the data content set forth in legal regulations is incomplete or has changed. Our Bank is required to have up-to-date customer data, including copies of valid personal identification documents.

Please read the information below carefully.

1. If you have received notification from Raiffeisen Bank that you need to complete or update your data or provide additional data (these cases typically include: expired personal ID card, missing identification document data, change of residence unreported to the Bank, change of name, etc.), you must take care of data reconciliation by 31 October 2019 at the latest.  We recommend you do not leave this to the last second.

Data reconciliation can be carried out via email, by post, or in person. (See detailed guide below.) If further data reconciliation is required after your submission, you will be notified separately.

If data reconciliation is not carried out by 31 October 2019, the Bank will be obligated to refuse payment and transaction orders until data reconciliation is completed. This restriction applies the execution of orders by the account owner and their authorised persons (cash withdrawal, transfers and bank card payment), as well as bank card transactions and payment orders by the supplementary card holder.

2. If you receive no notification, no action is required on your part. Thank you for visiting the site.

 

 

The legal representative of any non-private individual customer - or in the place of such legal representative, an authorised representative with right of disposal as reported to the Bank - must make a repeated declaration on the data of the company’s beneficial owner, including

  • the nature and extent of the ownership relationship, as well as
  • the potential politically exposed person status of the beneficial owner

Click here to download the declaration (www.raiffeisen.hu/tulajdonosinyilatkozat).

The submitted declaration must be duly signed by the legal representative or the authorised representative with right of disposal as reported to the Bank, with all fields completed. In the event of incomplete data or non-compliant signature, we are unable to accept the beneficial owner declaration.

1. Via email

Attention! In order to avoid queues and waiting, we recommend you use this method.

You can submit the copies of your personal identification documents (personal ID card, passport or card-format driver’s licence), or in the case of companies, the beneficial owner declaration via email as well sent to the adategyeztetes@raiffeisen.hu email address, if the name of the customer/authorised representative and the data on their home address card have not changed.

The steps of submitting data via email:

  • please photograph or scan both sides of the document
  • make sure the photograph or scan is of adequate quality: the data and photo in the document must be clearly visible and legible
  • we are only able to accept document copies sent from the email address recorded in the Bank’s systems. You can check or change the email address you have provided via Raiffeisen DirektNet or through Direkt (telephone customer service) or, in the case of corporate customers, through the personal banking contact person
  • the email’s subject field should state AML followed by a dash and your name or the name of the company (Subject: AML – name/company name)
  • if you previously had the old-format personal identification document, please also send us the side of your home address card with your actual address data.

2. Submission by post
You can submit the copies of your personal identification documents (personal ID card, passport or card-format driver’s licence), or in the case of companies, the beneficial owner declaration by post as well, if the name of the customer/authorised representative and the data on their home address card have not changed.

The steps of submitting data by post:

  • please copy both sides of the document
  • make sure the photograph or scan is of adequate quality: the data and photo in the document must be clearly visible and legible
  • do not write anything on the copies
  • if you previously had the old-format personal identification document, please also send us the side of your home address card with your actual address data.
  • please make sure that the document copies/declaration are not sent as a registered letter or a letter with acknowledgement of receipt requested, but as a regular postal letter
  • as a retail or small business customer, please address your letter to "Raiffeisen Bank Zrt. Budapest 1700 - AML"
  • as a large corporate or Private Banking customer, please address your letter directly to your banking contact person.

3. Submission through the Raiffeisen Electra electronic banking system (for corporate customers only)
If you have concluded an Electra agreement, you can also send the copies of the personal identification documents (personal ID card, passport or card-format driver’s licence) of the authorised representative or the card holder, as well as the beneficial owner declaration through the Raiffeisen Electra Terminal or as a Free-Form Letter through the Raiffeisen Electra Internet Bank.

This function is available at: In the New Order/Forms/Write Letter menu.

Actions required:

  • please copy both sides of the document
  • make sure the photograph or scan is of adequate quality: the data and photo in the document must be clearly visible and legible
  • do not write anything on the copies
  • the Free-Form Letter’s subject field should state AML followed by a dash and the name of the company  (Subject: AML- company name)
  • if you previously had the old-format personal identification document, please also send us the side of your home address card with your actual address data.

4. Personal administration
Please be advised that personal administration may entail lengthy waiting periods.

If you are a

  • retail or small business customer, in the interest of speedier bank branch administration we recommend that you reserve an appointment by clicking here, or
  • if you have direct banking contact person, you can take care of data reconciliation with their help,
  • large corporate or Private Banking customer, please reserve an appointment directly with your banking contact person.

During the data reconciliation, please present the original specimen of your valid personal identification document (personal ID card, passport or card-format driver’s licence), address card and document containing your tax identification number to our staff in person.

 

If the Bank is unable to record your personal identification document submitted by post, via email or through the Electra Netbank system due to additional missing data (e.g. other personal data, unclear tax residence), in-person data reconciliation may become necessary, of which you will receive separate notification.

If the Bank is unable to carry out the required customer due-diligence measures by 31 October 2019, pursuant to the provisions of the Anti-Money Laundering Act it will be obligated to refuse payment and transaction orders until data reconciliation is completed.

This restriction applies the execution of orders by the account owner and their authorised persons (cash withdrawal, transfers and bank card payment), as well as bank card transactions and payment orders by the supplementary card holder.

Thank you for reading the above information. Having up-to-date and accurate data is required by law - and is in our common interest.

In order to avoid potentially lengthy waits, we recommend you submit your data through electronic channels or by post. Do not leave data reconciliation to the last second.

Raiffeisen Bank Zrt.