Videobank advisory | Raiffeisen Bank - Raiffeisen ENGLISH
Videobank advisory - Hero

RAIFFEISEN VIDEOBANK
Video consultation
on mobile
Available in the myRaiffeisen app with the help of Rea, our virtual assistant.
Videobank advisory - Benefits
Why use video banking?
Advice
Available
wherever you are
Easy access through
the myRaiffeisen app
How can Raiffeisen Videobank help you? - Videobank
How can Raiffeisen Videobank help you?
As a Premium or Private Banking customer, you can:
- Get investment advice and information
- Open a securities account
- Complete the MiFID questionnaire
- Exchange currencies in your securities account
- Manage all aspects of your long-term investment account (TBSZ), including placing orders
- Set up and manage recurring investment orders
- Securities buy and sell orders, listings and auctions
As a small business customer with single signatory rights, you can:
- Open a sub-account
- Open a foreign currency account
Raiffeisen Videobank calls are free of charge.
For available services, products and applicable fees, visit the Fees and Conditions page. See the current myRaiffeisen app Announcement for details.
Useful information - videobank
Useful information
Small business customers authorised to sign independently can use Raiffeisen Videobank.
It is also available to personal account holders with any of these account packages:
- Premium Banking
- Premium Banking Plus
- Private Banking
- Private Banking Superior
The service is available in the latest version of the myRaiffeisen app.
For customers with a Premium Banking or business account:
Tap the chat icon in the app to start a conversation with Rea, our virtual assistant. Rea will help you and, if needed, connect you with a banking specialist through Raiffeisen Videobank.
For customers with a Premium Banking Plus, Private Banking or Private Banking Superior account:
Book a video banking appointment with your personal advisor in advance. Then, in the myRaiffeisen app, tap the chat icon and select “I’m here for my appointment”.
Raiffeisen Videobank is available on working days during branch opening hours.
For customers with a Premium Banking or business account, the service is available on working days of branches from 8:00 am to 4:00 pm.
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