Call Center service

Through the Call Center, you can: 

• get general banking information about our services, products, fees, terms and conditions, foreign currency and exchange rates, 
• get comprehensive information about retail loan products and even request a preliminary credit assessment,
• request one-time SMS activation code for Digital Channels.

As a customer you can 

• request account information, 
• update personal details, 
• change Direkt PIN code, 
• use bank card services, inculding blocking a bank card or 
• submit a complaint.

When using the Call Center, you will need your Direkt ID and Direkt PIN code for identification, unless you start the call from the mobile app.

Direkt ID

Your Direkt ID is an eight-digit number ID issued by the bank and cannot be changed. You can find it in the myRaiffeisen app under Profile/My user account/Show Direkt ID, on the Raiffeisen Direkt and DirektNet application form, on your customer card, or in the letter sent with your bank card.

In addition to using the Call Center, you will also need your Direkt ID to activate access to digital channels (such as internetbank), to log in, and to register after downloading the mobile app.

Direkt PIN code

This is a four-digit code required for Call Center services that need identification. To request it (for the first time, or if you have forgotten it), please book an appointment at any of our bank branches.

To activate your Direkt PIN code:

1. you will get a one-time activation code in SMS to your phone number registered in the bank. (The code is valid for 60 days, will be blocked after three incorrect attempts, and can no longer be used after successful activation.)
2. Call the Call Center at one of the following numbers:

• Retail and corporate customers: 06-80-488-588
• Premium Banking customers: 06-80-488-488
• Private Banking customers: 06-80-455-455

1. Using your phone keypad, select the appropriate menu option, enter your eight-digit Direkt ID and the activation code received by SMS, then set your own four-digit Direkt PIN code.
2. In the future, you can identify yourself when contacting the Call Center using your Direkt ID and Direkt PIN code.
    

You can view the phone number registered with our bank in the myRaiffeisen mobile application and in the internetbank (myRaiffeisen portal), under your user account on the My personal details page.

If the phone number registered with the bank does not match your current number, you can request an update through our Call Center after identification.